If the average time to resolve tickets is ten hours, ask for the distribution. Are most tickets solved quickly while a few take days? Medians and percentiles reveal operational reality. In one support team, the mean looked fine, but 10% of cases lingered for weeks, hurting customer loyalty. A quick distribution check reframed priorities and focused attention where it mattered.
Two lines moving together is not proof that one causes the other. An example: a nonprofit saw donations rise when social posts increased, but the real driver was the holiday season. A simple control comparison—weeks with similar holidays but fewer posts—exposed the confusion. Quick thought experiments and small A/B tests can prevent expensive, incorrect strategy shifts rooted in coincidental patterns.