Use a shortened GROW conversation: Goal for this week, Reality today, Options we see, Way forward in one step. Keep it moving—literally, if possible—because motion unlocks thinking. Ask, What will you try by Friday, and how will we know? Capture the commitment in a shared note. These small loops reduce cognitive load and build the habit of defining progress tightly and honestly.
When emotions spike, do a quick Ladder of Inference check. Ask, What did we actually observe? What meaning did we add? What assumption is driving our reaction? In five minutes, surface interpretations and choose a test. Returning to data lowers friction and enables calmer choices. Model this aloud so your team learns to separate facts from stories and respond with curiosity rather than defensiveness.
Take five minutes to ask a teammate about their current energy and capacity on a simple scale. What restores energy fastest, what drains it most, and what can we pause? Co-triage tasks and shield their focus. Coaching includes protecting sustainability. When people feel seen as humans, performance improves. Encourage them to check in with you too, making care bilateral rather than merely managerial.